Your Satisfaction is Our Strength: ALO Garage Door Repair Stands Behind Our Work
Experience peace of mind with our comprehensive warranty and guarantee policies.
The ALO Garage Door Repair Guarantee
At ALO Garage Door Repair, located in Calabasas, CA, we pride ourselves on the high-quality service and products we provide. Our warranty philosophy is simple: we stand behind every job we do and every part we install. Our commitment to customer satisfaction is unwavering, ensuring that you can trust us to deliver top-notch repairs and installations that last. Whether it’s a minor fix or a complete garage door overhaul, our goal is to exceed your expectations and provide you with the confidence that your investment is protected.
🔧 Workmanship Warranty
Our workmanship warranty reflects our commitment to quality and reliability. It covers labor associated with the installation and repair of garage doors and openers, safeguarding your investment for the long term. This warranty lasts for two years from the date of service and ensures that any defects in our installation or repair work will be rectified at no extra cost. To claim this warranty, simply contact our customer service team with your original service details, and we’ll take care of the rest.
🛡️ Parts Warranty
At ALO Garage Door Repair, we offer a variety of parts warranties that cater to different types of components used in your garage door system. These warranties can vary significantly between manufacturer warranties and those we provide. Generally, parts like springs and motors may have warranties ranging from one to five years, while specific components may have longer coverage based on the manufacturer's specifications. Customers are encouraged to review the paperwork provided during installation for detailed warranty information.
✅ Satisfaction Guarantee
Your satisfaction is our priority. If, for any reason, you’re not happy with our service or the quality of the products installed, we want to make it right. Our commitment to customer service means we will work closely with you to resolve any issues. This may include redoing the work or replacing a part at no cost to you. At ALO Garage Door Repair, your happiness is key to our success.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation
All garage door installations are covered, ensuring proper fitting and operation for two years post-service.
Garage Door Opener Repair
Repairs on all opener types, including belt and chain drives, are guaranteed for two years from the date of service.
Spring Replacement
Replacing garage door springs is covered under warranty for up to five years, given they are installed by our team.
Track Adjustments
Any adjustments to tracks made during service are guaranteed for two years, providing peace of mind on smooth operation.
Safety Sensor Installation
Safety sensors installed by our technicians are covered for two years, ensuring consistent performance.
Hardware Replacement
Replaced hardware, such as hinges and rollers, comes with a warranty of up to three years.
Weather Seal Replacement
New weather seals installed are guaranteed for two years to prevent drafts and moisture ingress.
Remote Control Programming
Programming services for remote controls are guaranteed for two years, ensuring your device operates smoothly.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service team via phone or email with your service details and warranty information.
Provide Documentation
Submit all necessary documents, including receipts and warranty cards, to validate your claim.
Assessment
Our team will review your claim and may schedule a visit to assess the issue firsthand.
Resolution
Once the claim is approved, we will resolve the issue at no extra cost as per the warranty terms.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damage from Neglect: Warranties do not cover damage that results from lack of maintenance or improper use of the garage door.
- Acts of Nature: Damage caused by severe weather conditions, such as storms or flooding, is not covered under our warranty.
- Unauthorized Repairs: Any repairs conducted by unauthorized personnel will void the warranty agreement.
- Misuse or Abuse: Warranties do not cover damage due to misuse or intentional damage to the garage door system.
Extended Warranty Options
For those looking for additional peace of mind, ALO Garage Door Repair offers extended warranty options that can be added to your service package. These can include extended coverage on labor and parts, providing an additional layer of security for your garage door system. Speak with our service representatives to learn more about these upgrades and ensure your garage door remains in optimal condition for years to come.
Warranty FAQs
How long is the workmanship warranty?
Our workmanship warranty lasts for two years from the date of service, protecting you against any defects in installation or repair.
What types of parts have warranties?
Parts such as springs, motors, and safety sensors all come with varying warranty durations, typically between one to five years.
What should I do if I'm not satisfied with the service?
If you're not satisfied, please contact us immediately. We are committed to making it right, either through redoing the work or replacing parts as needed.
Are there any limitations to the warranty?
Yes, warranties do not cover damage from neglect, acts of nature, or unauthorized repairs. Be sure to read the full terms for specific exclusions.